Code of Conduct

Code of Practice – Impartial and Objective Service

Impartiality:

All staff involved in service delivery will offer impartial, independent and unbiased information when responding to businesses enquiries

Confidentiality:

Businesses will be guaranteed complete confidentiality by staff when they deal with their requests for information, advice and guidance.

Client focused:

The process will be focused on meeting the business enquiry needs

Equality:

All organisations working with the Partnership should demonstrate commitment to equal opportunities for all.

Freedom of Choice:

Businesses will be free to make an informed choice on courses of action to follow based on information and advice received from the Partnership

Transparency:

The process of responding to business enquiries will be open and transparent. Officers will use appropriate language to businesses on what service they will receive from us and any links to other agencies and services

Quality:

The Partnership and its partners are committed to providing a high quality service to businesses providing up-to-date information and advice so that they have confidence in the service they receive to agreed standards.

Cooperation:

The Partnership and its partners is committed to working with other organisations in its network to ensure that the needs of businesses are met.